Testimonials

Feedback from Our Customers:

NOTE: Many, if not most, of our letters of thanks are written by hand (not shown here)  from clients -- when sending their final payment -- giving us their final approval on their projects. All our letters are unsolicited with many of them bringing joy to our hearts -- and some, tears of appreciation.. Our work is about a lot more than just "making a living", it is about making memories -- "come alive". Our thanks to everyone for this privilege and honor.

To: Bruce Mayfield
Subject: Re: HD information

 

Carol,

Thank you for the prompt response.  I will work on getting the additional film and HD to you soon.

Please extend thanks to Bruce and the team for a wonderful job.

Best regards,

Scott

 

(Note: The following is a letter from a client, years after we did his project. Priceless.)

To: Mayfield Bruce
Subject: thanks for a great job

Hi Bruce, you may interested to know that (at last!) I have completed the compilation of all our films to burned DVDs in edited movies using iMovie 06.

We have been very pleased with all the work you did for us on the conversions from super 8 back late 2007 and early 2008. People have been very impressed. I was able to do a lot of careful editing and adding music and sound effects to tell the stories. They are now precious family souvenirs.

How is your work going? Are you still offering the same service? I have told several people about it.

Thanks to you and your staff for a wonderful contribution to our family records.

best wishes,

Keith W

To: status@film-to-video.com
Subject: Attention Carol

 

I received your bill, I already paid you $250.00

The bill is for $275, but don't I owe more?

 

I sent you the hard drive and I figured there would be an extra charge for that; anyway let me know how much I do owe and I will get a check in the envelope you sent me.  $25 more dollars seems a little low and because of a FEDEX's screw up my mail took over two months to get to me ... long story.  Your letter is not dated so I want to make sure that I send you the correct amount.

 

Now, on the Preview Disc you all sent.

 

It was amazing! I am completely happy and very pleased with your work and I will recommend Film-to-Video to anyone who needs your type of service.

 

Really, I was blown away by how much you all did recover from the film. I saw images that I thought was lost for all time. It was a trip down memory lane for me. I laughed, cried, and was amazed because some of the film you recovered we could not play in the projector. Thank you all for the restored memories!

 

With Heart Felt Thanks,

 

S. Wayne K

-----Original Message-----
To: Bruce Mayfield
Subject: Re: finish up

Carol,
Just leave the Music. Thanks you for your honesty and thoroughness.
Not many companies out there are so trustworthy any more. It is appreciated. Pleas complete whatever has to be completed and send finished product. I'm on a bit of a time line now for a 75th birthday present.
Thanks so much.

Michael

To: status@film-to-video.com
Subject: B. Family Video Project

 

Good Morning Carol, Bruce, and Team at Film To Video,

I received the two sets of 2 DVD's produced from the digital master you've created of the B. Family. I certainly enjoyed viewing these films after nearly 40 yrs! Thank you and your team for taking on the full project and producing such loving memories in time for us to share them as a family for Mother's Day!

  

We are glad to have this project nearly completed and able to present to our family. Watching them stirred many memories, made us laugh, cry, and wish Mom and Dad had taken more movies of us kids while growing up! Thank you again, for finding the time to complete the entire project for us, I know you said you were crunched for time, so going this extra step for our family means a lot to all of us. Thank You!

 

I am sending off the remaining balance of $225.00 this morning. We were doubly surprised to see the new quote of $585.00, down  from the original quote , plus have had a rush order done! That is a very nice blessing! My brother-in-law is anxious to see these DVD's as he also has several reels of family films he is interested in having done. Your service is valuable for preserving the past and keeping family history alive. Thank you again for all the work you have done and the memories you've allowed us to re-live.

 

I am leaving for Florida on Wed. May 6th and will return to Washington on Wed. May 13th. Please wait until after May 13th to return the original films. Since neither one of us are home during the day I will check with my husband, we may have you mail them out to his place of business so they do not sit on my front door step all day.

 

May God continue to prosper your business, keep you in good health, and provide for you and your families. Thank you all again for the fine work you have done.

 

Re-Living The Precious Moments -

Sue and Ron V. and Family

To: status@film-to-video.com
Subject: DVD arrived

 

Carol,

 

The confirmation DVD arrived yesterday--and it's amazing!  Despite the film's problems (it was interesting to have the issues named and explained) and its brevity, the best scenes are full of beloved faces from 50 years ago!  I can't wait to share it with my family.

 

I will put the check for $17 in the mail tomorrow (Monday).  Please let me know if I owe more (to cover the cost of the extra DVDs).

 

Thanks for the quick turn-around, the technical MAGIC, the expanded title, and the perfect music!

 

Debra K

To: status@film-to-video.com
Subject: Status

 

Hi!

 

I received the shipment with my original film, the miniDV tapes, and the DVD sets.  Everything looks excellent!  I am very impressed with everything about your company.

 

Anyways, go ahead and ship the virgin master.  I checked everything and it all looks good.  

 

My project info is under the name Stephanie B.  I did home movies of my family, the B. Family.  

 

Thank you again!  Let me know if I can write any reviews for your company.  I was very impressed with everything!
 

Stephanie B.

Subject: Amazing work!

Thank you for your amazing work! I can't tell you how impressed I am. And this is the worst of the films condition-wise. Amazing job. I'm looking forward to all of them being converted!

Lance Z

To: status@film-to-video.com
Subject: E. Family project

 

Hello Carol,

I just finished watching the two DVD’s that y’all sent.  Both are fine;  I did not note any “digital artifacts.”  I understand about the “incurable issues inherent to old film,” like the various problems with exposure, etc.  I’d like to tell y’all that the color enhancement is awesome.

I got an email saying that the two DVD’s were mailed on Jan. 26th.  They didn’t arrive until Feb. 1st — not sure why they took so long to get here.

So, go ahead and start on the next volumes.  I am very happy so far.  I will send you a bank check tonight for my current payment due of $300.  It should arrive within five business days.

Regards — Laura C.

P.S.  I have a headache right now because I cried through just about all of it.  My Dad died last February, and seeing him on the films was very emotional for me.  Same with my grandparents.  They’ve been gone a long time, but I remember them so well.  I am going to mail these two DVD’s to my mother tomorrow so that she and my sister can watch them together later this month when my sister goes to visit her.

You know, I so regret that my father will not get to see these DVD’s, especially the scenes which have his mother & father in them.  We have VHS copies of the original films, and my father, mother, and I watched those together a couple of months before he died, but the VHS tape quality was pathetic compared to these DVD’s.  I put off sending y’all these films for too long.  If only I had done it when I originally found y’all on the net, then my father would have been able to see them.  The clock is always ticking — I just wasn’t listening.  At least my mother will get to see them.

To: status@film-to-video.com
Subject: G, Thomas reels

Hello Carol,
I've received and viewed the first two dvd proofs of the super 8/8mm transfer work and it looks AWESOME! You guys are doing an amazing job.
I'm giving the go ahead to start work on the next volumes. I've placed my "current payment due" of $400 in the mail. I can't wait to show my family this Christmas, they are gonna flip out! I know they've never seen most of this footage and they have no idea I'm doing this. I'm looking forward to receiving the rest of the work and eventually the miniDV masters so I can put together customized DVDs for the entire extended family.

One note, I'd like to change my shipping address as the one that you have now is no longer. Please ship future packages to:

Tom G
NY

Thanks for all your work so far and I hope you and your family have a fantastic Holiday season!
Tom G

Subject: We love the DVD's

We just received our first dvd's from our project and they are wonderful. I can't thank you enough for getting them to us before Christmas. The quality is amazing and I can't wait to show them to my family on Christmas. This is the best $1400 I have ever spent and worth every penny for this quality production. I am looking forward to receiving my next dvd's.

Thank You,
Dena D...
D... Family

To: Bruce Mayfield
Subject: RE: Carl R Confirmation Video

Dear Bruce and Carol,

Just wanted to reiterate my total satisfaction with the work you did on my film. My friend, who appeared in the film, was thrilled. He didn't know that there was any record of the show. Thanks again and Merry Christmas.

Carl R

To: status@film-to-video.com
Subject: RENEE L

 

Hi Carol,
I received the DVD's and I am so happy.  I will be mailing the check out on Monday for the $190.00 balance.  So, please burn the DVD copies.

Have a Happy Thanksgiving.

I am so happy that I found you guys on the internet and am thrilled with the whole process so far.

Thanks,
Renee

To: status@film-to-video.com
Subject: M....

 

I have received my DVDs and mini DVtape. So you can send the virgin master mini dv.

Thank you so much for a beautiful job!

 

Donna M

NY

 

To: Bruce Mayfield
Subject: Re: Film shipment

 

Thanks Carol,
                      We appreciate all your work so far and for working so quickly. My sister and friend were able to take clips from the films to use in the 20 minute presentation we had. Then we played the full version DVD you sent in the background. It was really nice because my younger siblings had no memory of the films at all! Everything worked out great....with the minor issue that my sister used a very monotonous music loop!!!! (Not your fault, just a sleepy 3 AM decision on her part!!!)  I think we have 2 missing films.....somewhere in my mom's house! If they are ever found, I'll contact you then to get a new quote. I know that's an  extremely small order so we'll cross that bridge if the films are ever found. Someone did comment this past weekend on the nice quality of your work. We laughed at the chopped off heads in the wedding video but the kids were so happy to even know that the wedding footage even existed!!! And I can't blame my dad for the photography with no headroom.... because it was his wedding!
                       I'm still traveling but the address below is good. (Our address is actually a UPS store box, so I'm sure the owner will sign for us.) I believe you said the postage is already paid for, but if there are any additional charges, please call me (409-599-5256) because I would need to give you a different card to charge.

Thanks,
Cyndi
 

To: status@film-to-video.com
Subject: In response to: film-to-video.com has sent you a package

Hi Carol,
FANTASTIC -
That's a one word reaction, description and satisfaction level.

The videos in this shipment are great. Go ahead on the next step. I have no issue of any kind.

At the time of this writing the second shipment hasn't arrived. I'll get back to you after I view those DVDs.

The check's in the mail. $400 - going out on Tuesday.

Thanks again, smile and have a great day. My thanks to all -

Oh, my wife was first to mention, and I agree, the music really fits in.
Wonderful mood setter.

Dave P

To: status@film-to-video.com
Subject: order for John S

 

I have received the first two volumes.  They are wonderful.
Thank you so much.  Please proceed with Volume 3.
Check for $400 is in the mail.
 
John S

To: Bruce Mayfield
Subject: RE: invoice - Thanks for the rapid reply!!

Perhaps I should have specified in my previous e-mail. If you do offer me as a reference, it will be a very positive endorsement of your service and quality.

Thanks,
Alex

To: Bruce Mayfield
Subject: My package

Hi Bruce/Carol,

The package has just arrived from ups as scheduled. All looks fine, thank you.

Once again, thank you very much for your excellent service.

Best wishes,

Keith
 

Hi Bruce

I haven't had a chance to go through your emails yet, just wanted to let you know I got them.  Thanks for the quick reply and thanks for the thorough information you've provided.  Not only is your website chock full of useful info, your emails are thorough and concise.  If half the services found online could be as up front as you guys are things would be sooo much easier.

If I have any questions I'll let you know.

Thanks
Willy
 

From: john
To: Bruce Mayfield
Subject: RE: Shipment

 

Please "burn my DVD copies"!!!
 
Thank you for the final two DVD's, they look wonderful!
 
I will put a check in the mail on Monday.
 
My wife has been so impressed by the work done on my side of the families videos she has rounded up the super 8's from her side of the family.  Could you please email back an estimate for the below:
 
37   3" reels
4     4" reels
28    5" reels
3      7" reels
 
The estimate can be for the cheapest delivery as we are in no hurry.
 
Thank you ,
John L
 

> -----Original Message-----
> From: Bill R
> To: Bruce Mayfield
> Subject: Re: film shipment
>
> Bruce,
>
> Just to let you know how pleased I am with the job you and your staff
> did for me.
> Everything was handled well and professionally.
> The videos are terrific.
>
> Thanks,
>
> Bill R
> Michigan

> -----Original Message-----
> From: Sam B
> To: Bruce Mayfield
> Subject: B. Film
>
> Carol,
>
> I received the film, DVDs and the Mini DV tape and everything checks
> out fine. Thanks to all for the terrific work!
>
> Please send the virgin master MiniDV now.
>
> Thank you,
> Sam B

> -----Original Message-----
> From: James S
> To: Bruce Mayfield
> Subject: Re: receipt of films
>
> I received the master tapes. Thank you. I have invited all my siblings
> to my place for Christmas and will show these movies as a surprise. We
> haven't seen them since we were kids in the 60s. I appreciate your
> professional handling of our family memories. James

> -----Original Message-----
> From: Mike M
> To: Bruce Mayfield
> Subject: RE: Film
>
> Bruce, Carol,
>
> Thank you very much for your good work on this project.
>
> I appreciate not only your professionalism in dealing with me, and
> presumably all your other clients, but also the incredible quality of
> the duplication, especially considering the state of the originals. I
> also appreciate the detailed technical description of all the "issues"
> found while creating the transfer.
>
> I have been a photographer, using film, for almost 40 years, and I
> know what sort of damage time and handling can do. I also know that
> simple conversion to DVD is not the same as a real "duplication" to digital.
>
> I will be glad to provide you with an "unsolicited testimonial",
> assuming that is, that my final transfer to tape is as good as I
> expect based upon the confirmation video.
>
> Thanks again, and I look forward to receiving the final product.
>
> Michael M
> Technical Marketing Consultant
>(company name)
>  OR

> -----Original Message-----
> From: Pat Z
> To: status@film-to-video.com
> Subject: Pat Z Burn my DVD
>
> Hi Carol
> Just received my DVD and it's great!! I'm sending a check today.
>
> I know you probably hear this all the time....but what a treasure!
> My 86 year old mother-in-law was in tears as she watched her mother,
> father, grandmother and grandfather on the DVD. The baby in the film
> was my husband (her son) who is now 65!! She'd never even known the
> film was out there.
> I think I was half expecting all the film to be blank......
>
>
> I have about 100 more 8 mm and super 8 reels that I'm going to want
> transferred.....a few more from the 40's, but mostly the 70's.
> What's the best way to continue??
>
> Thank you
> Pat Z

> -----Original Message-----
> From: David C
> To: Bruce Mayfield
> Subject: Re: masters
>
> Thanks Carol & Bruce,
> We are so pleased with the product!
> Thanks,
> DC

> To: status@film-to-video.com
> Subject: Gary S... 8MM Film Tsfr Project
>
> Hi Bruce,
>
> I received the 8MM file, DVD copies and MiniDV copies.
> Everything is great.
>
> Please send me the "virgin master" minidv's.
>
> I will certainly recommend your excellent service to other people in
> need of excellent quality 8MM transfers.
>
> Best Regards,
> Gary S

> Hello,
>
> I received the 2 confirmation DVDs and spent an enjoyable
> afternoon watching pictures I haven't seen in years. I am very
> impressed. The quality of these pictures were excellent, even better
> than when I viewed them with our old projector.
>
> There is nothing that's needs further attention or correcting.
>
> I live in the country, so I will not be able to mail the check
> for $400.00 until tomorrow. I have it stamped,
> addressed and ready to go.
>
> I'm looking forward to seeing the remainder of my films on DVD.
>
> Sincerely yours,
> Sharon M

> -----Original Message-----
> To: status@film-to-video.com
> Subject: Receipt of Materials
>
> I have received the MiniDV Master Backups, Film, and DVDs. All DVDs
> play correctly. Thank-you for your service. I'll be sure to
> recommend you to other family members.
>
> Sincerely, Jon W

> -----Original Message-----
> From: Louis P
> To: Bruce Mayfield
> Subject: Video Project
>
> Bruce, I am so sorry on not e-mailing you after your last mailing. I
> thought that I had done that but obviously I didn't.
>
> Anwway, the results were excellent. Thank you for all that you are
> doing for us.
>
> Lou P.
 

To Bruce Mayfield:

Just read (for an hour or so) all the info (!!!) you provide on your website

So much info you give others deserves a big:

THANK YOU!

Andrea

Bruce

After the experience I had with the CD's -- We were married in 01 and a girlfriend did a cd of JPEGS for us as a gift. Wow I was surprised when three years later I couldn't open the CD to view my Wedding JPEGS. This was three years after we were married.

Thank you for your websight, a lot of info and details.

Debra
Indiana

Hello Bruce,

I received the first 2 DVD's today and I am delighted with the quality work you have done for me so far. Not only is your sizzle good, the steak is rare!

I see your quote below and am prepared to send you the balance of what I owe you at any time. Just say the word and tell me how much..

Again, Bruce, my highest plaudits for what you have returned to me so far.

Absolutely great.

Lynn G.

> To: 'Bruce Mayfield'
> Subject: thank you so much!
>
>
> Bruce and Carol:
>
> Thank you SO much for working so hard on the project for my father. I
> just thought I'd let you know that he passed away on Friday, February
> 23rd. I am SO thankful for you because I got the confirmation DVD and
> was able to share it with my father before he died. Thank God for
> that opportunity. Your rushing the project means so much to me,
> especially now because I had this opportunity.
>
> Thank you and God Bless you for your help! ;) Catherine

Dear Mr. Mayfield,

You are to be commended for your professionalism, dedication, quality, and honor. The dvd that I recieved from you and your staff was a tremendous event for me and my family. We had not seen the 8mm films of the x-mas' that were taken when we were all so young. My brother and I were only 6 and 5 years old, and we have not seen these films in 40 years. It filled our hearts with emotion and our faces with smiles and laughter. Thank you so much for a job well done. An again for being so quick about it. I was thinking it would take a lot longer to get them back and here they are in just two weeks. I can't express just how much it means to all of us to have these films brought back into our lives.

Thank you so much. I/we will not hesitate to call on you again and to refer you to every one of our friends and family members. In these tying times, It is nice to know that there is still someone out there that we can trust with our priceless family treasures. Knowing that you care about your customers and your products is very reassuring.

Thank you so much

The Haleman Family

I will be mailing to you this coming week a check in the amount of $610 representing the total payoff amount. I wish to take this opportunity to thank yourself, Mr. Mayfield, and the other members of the staff for their fine work on my project. I have recommended your company to some of my friends who have 8mm film and wish to convert it to DVD...

I will miss dealing with your organization's group of superb professionals once my project is complete. Feel free to use this letter as a testimonial of your excellent service.

Thank you,

-- George N.

I have received the DV Master.  Thanks for the great service. I would highly recommend your service to anyone. it is refreshing to do business with a company that does exactly what they say they will do.

-- Ken P.

To Bruce and the team at Film-to-Video -

Our old super-8 and 8mm film is, of course, irreplaceable. The actual material value of the film is very little but the value of the memories it contains cannot be measured.

These films are our treasure, and you and your team have demonstrated that you truly understand that. My family and I thank you for taking such good care of our treasures and being so diligent in converting them to DV. I have tried, in the past, converting some of the film myself using a projector box, but was disappointed in the results. I lost a level or two of overall quality in the images and could not avoid the flickering affect.

Your conversion has not compromised the images at all, even showing improvement in some aspects. There is no longer any "flicker" and the color is better than I expected.

You have insisted that we and you handle the old film with great care in transporting it to and from your facility. We now have it all, the original film, the mini-DV masters, and the DVDs, back in our hands.

Thank you all again, we couldn't be happier with the results!!

-- Peter S.

Your service and finished product is fantastic. I had a transfer mill convert all my movies to DVD and they did what I thought was a good job. Then I stumbled across your website. Your tutorial convinced me that I needed to have you re-do all my home movies (2 batches of over 50 reels each). There was no comparison to the quality you produced. The detail was so much finer, the colors were more vibrant, and I was shocked at how much film the transfer mill has cut from my finished product. If it had not been for your tutorial, I would have thought my Film-to-VHS-to-DVD was an archive and I would have lost so much of my precious memories.

-- Stewart D.

Please give my thanks to Bruce for a remarkable job on the home movies to video. I am greatly appreciative of his talents. Best Regards,

-- Lester G.

Thank you for your service. I'm very pleased with your product and will not hesitate to recommend you to someone else. I'm looking forward to sharing the DVD's with my family.

-- Ray & Anna B.

Dear Bruce & Carol,

Many thanks for the special care you have taken to ensure delivery of the DVD-transfers and films (while preserving a backup master-copy) -- that is hugely thoughtful. Half of my grandfather's memoirs were lost since those precautions were not taken, so I am aware of what this level of attention to detail can mean to such treasures. The (first) box arrived just fine and, while we have not had a chance to review any of the videos, the first ("proof"-set) was great fun. Thank you all again, heartily. (And, of course, it okay now to send along the last set.)

We hope you have a great and gentle summer -- productive, but not harried, and with time to enjoy your families.

-- Roger W.

Bruce,

Thrilled is an understatement. How can I thank you and the technical staff at Film-to-Video enough? When we discovered over fifty reels of Super 8mm film shot in the 1960's and presumed lost for over 30 years, I wanted to convert this family treasure into a state-of-the-art media. Not just a DVD to pop into a player; but, true digital video to preserve the full fidelity of the original film in a format that could be combined with other media to create new memories.

I did my homework. First, I read your terrific tutorial. Then using my newfound knowledge, I called local shops. What a surprise. Sure they would convert my film to a DVD, but a master DV tape was out of the question. I also checked the web. I found do-it-yourself techniques to film off projected images ... forget it! And, I found other film conversion web sites. But, FTV won hands down. Only you provided a comprehensive explanation of repair, cleaning, conversion, and reproduction processes and services. My favorite is your "Dirty Little Secrets" section.

Today my original Super 8mm film is safe in a fireproof storage. Using my master mini-DV tapes I've started creating my own DVD projects for my family and friends. When I'm asked how I do it, I always give FTV a plug. I couldn't have done it without you.

Keep up the great work.

-- Ed A.

As for comments on the video being what I expected, it actually wasn't... It was far better than anything I expected!!!

I put the DVD you guys made in and started watching and I noticed the clarity and colors immediately. I thought surely it couldn't be that different from the one my Dad had done last Christmas, so I threw in the DVD from the other folks. My jaw literally dropped when I saw the difference. I was (and still am) absolutely floored. He paid more for his film transfer and got a (this is the nice way of putting it) really crappy DVD out of it. I know this is what you guys said happens with transfer mills and that you said you hear this kind of thing all the time, but hear it from me, you guys are awesome!!! I'm thrilled!

-- Cheryl C.

I loved the background piano music. For me, I feel a sense of lost innocence watching home movies from 8mm film. There's no sound but you can fill in the picture with your own memories. The music was just the right touch. I referred your services to a couple of friends who saw part of the my project. Once again, thank you so much.

Happy Holidays to you and yours.

-- Jennifer.

I have been very pleased with your service & product. Bruce is correct; your work is in a different universe than the usual film to DVD mills.

-- Norman P.

I am an extremely satisfied repeat customer. You did an excellent job on my 16mm several years ago. Feel free to use me as a reference. I know I was very nervous shipping my precious film to you the first time and would be happy to offer my experience to others.

-- Steve T.

It was a pleasure working with someone who did exactly what you said would be done. If you need a reference don't hesitate to use me.

-- Jack G.

I would like to say how pleased I am with the DVDs. I'm so happy that I decided to do this and am very lucky it was Bruce and Film-To-Video.com that I chose to handle it. Your company will come very highly recommended to everyone I know.

-- Jana G.

I just want you all to know that my family and I are thoroughly delighted at the quality of the transfer of our home made movie film to DVDs that your firm has accomplished. It was a very positive and rewarding experience dealing with a professional outfit such as yours and you can be assured that we will recommend your work to others we know who are also considering film transfer.

-- Jack G.

I must tell you that the results of this transfer are stupendous and beyond my wildest expectations. Please compliment your staff upon their fine work.

-- George N.

Thank you so much for your attention to my order. I know you must be horribly busy with other requests but you've made me feel like my order is the most important one you have. Bruce's "philosophy" regarding home movies and their preservation is what initially impressed me about your company; your attention to customer service reinforces that mindset. You've kept me informed every step of the way and your (and Bruce's) thoroughness is greatly appreciated.

Everyone has memories of the past but these old home movies represent a physical manifestation of those memories that allows us to pass them on to others; it allows future generations to truly see things through our eyes. Because of that, they are precious to their owners and I thank you for treating them with the same respect that we feel for these irreplaceable items.

-- Richard F.